We want you to love your purchase! But if something’s not right, we’re here to help.

Returns

If your item arrives damaged or is not what you ordered, please email us at info@tres.ae with the subject line: “Return – #OrderNumber” within 7 days of receiving your order.

Include:

  • A clear photo of the item

  • A brief explanation of the issue

We’ll review your request and respond within 1–3 working days.

Exchanges

We offer exchanges only for items that are defective or damaged. If this applies, contact us and we’ll make it right.

Refunds

  • Regular-priced items are eligible for a refund once we’ve received and inspected the returned item.

  • Sale items are non-refundable.

Once your return is processed, we’ll send you an email confirming we’ve received your item and letting you know whether your refund has been approved.

Haven’t received your refund yet?

Here’s what you can do:

    1. Check your bank account.

    2. Contact your bank or credit card provider — processing times can vary.

    3. Still no luck? Email us at info@tres.com and we’ll help you out.