Hey there!
We know you’re excited to receive your new TRES, and we’re just as eager to get it to you! Please allow up to 2 working days for order processing after confirmation. Once your order ships, you’ll receive an email with your tracking number. If you have any questions about your delivery or need to update your details, feel free to reach out to us!

If your order hasn’t been shipped yet, you can cancel it by emailing us within 12 hours of placing the order. However, once it’s been dispatched,
cancellations won’t be possible.

Right now, we’re shipping only within the UAE, but we’re working on expanding to other countries soon! Stay tuned!

All our jewelry is crafted from gold-plated stainless steel, which is nickel-free and lead-free—perfect for sensitive skin! The base metal is hypoallergenic and non-tarnish, meaning it won’t turn green. While our pieces are water-resistant, we recommend keeping them away from perfumes and harsh chemicals to extend their lifespan.

Absolutely! Our jewelry is hypoallergenic, durable, and designed to resist tarnishing. We use stainless steel as the base metal because it’s
strong and long-lasting, even with daily wear.
That said, taking proper care of your jewelry helps maintain its shine. Check out ourJewelry Care Guide for tips on keeping your pieces looking brand new!

We currently accept Mastercard & Visa. Stay tuned for more options in the future!
Still have questions? Reach out to us—we’re happy to help